KYC and Verification

At Spinko, maintaining a safe, secure, and fair gaming environment for all our players is paramount. Identity verification, often referred to as Know Your Customer (KYC), is a crucial part of this commitment. It allows us to confirm that you are who you say you are, preventing fraud, money laundering, and underage gambling. By verifying your identity, we protect both your interests and the integrity of our platform. This process ensures compliance with legal and regulatory obligations set forth by our licensing authority, contributing to a trustworthy and responsible gaming ecosystem.

KYC, or Know Your Customer, is a standard regulatory requirement for financial institutions and online gaming operators like Spinko. It involves collecting and verifying personal information about our customers. The primary goal is to assess and monitor customer risk, prevent illegal activities such as identity theft, financial fraud, and money laundering, and ensure that our services are not misused. This process is a cornerstone of our commitment to responsible gambling and regulatory compliance.

Identity verification is an ongoing process at Spinko and may be triggered at various stages of your interaction with our platform. Typically, verification is required:

• Upon registration, to confirm your age and initial identity details.
• Before your first withdrawal, regardless of the amount.
• When cumulative deposits or withdrawals reach a certain threshold, as mandated by regulatory requirements.
• If there are any significant changes to your account details or payment methods.
• In cases where suspicious activity is detected on your account.
• Periodically, as part of our ongoing due diligence, even if you have previously been verified.
• If our internal risk assessment flags your account for additional review.

We reserve the right to request verification at any time if we deem it necessary to comply with our legal obligations or to protect the security of your account.

To complete the verification process, Spinko may request various documents. These documents are categorized to confirm your identity, residential address, and ownership of payment methods. All documents must be valid, legible, and current. We will inform you specifically which documents are needed based on your individual circumstances.

To confirm your identity, we typically require a clear, color copy of one of the following government-issued identification documents:

• Passport: The photo page, ensuring all details, including your photo, name, date of birth, and passport number, are clearly visible.
• National ID Card: Both the front and back of the card, showing your photo, name, date of birth, and ID number.
• Driving Licence: Both the front and back of the licence, displaying your photo, name, date of birth, and licence number.

The document must be valid, not expired, and show your full legal name and date of birth. The details on your ID must match the information provided during your Spinko registration.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Accepted documents include:

• Utility bill (e.g., electricity, water, gas, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank statement or credit card statement.
• Government-issued tax document.
• Official letter from a recognized public authority.

Please ensure the document is dated within the last 90 days and that all four corners of the document are visible in the image. The name and address on the document must match the details registered on your Spinko account.

To ensure the security of your transactions and prevent unauthorized use of payment instruments, Spinko requires verification of the payment methods used for deposits and withdrawals. The specific documents needed depend on the payment method:

• Credit/Debit Cards: A clear photo of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

The name on the payment method must match the name registered on your Spinko account. Third-party payments are strictly prohibited.

In certain circumstances, particularly for larger transactions or if our risk assessment requires it, Spinko may need to verify the source of your funds (SOF) or conduct enhanced due diligence (EDD). This is a regulatory requirement to combat money laundering and terrorist financing. We may request documents such as:

• Proof of income (e.g., payslips, tax returns).
• Bank statements showing the origin of significant deposits.
• Documentation related to inheritance, property sale, or other large financial events.

All information provided for SOF and EDD is treated with the strictest confidence and used solely for compliance purposes. Our team will guide you through this process if it becomes necessary.

Once you submit your documents to Spinko, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible, typically within 24 to 48 hours. However, during peak times or if additional information is required, the process may take longer. You will be notified via email or through your Spinko account once your documents have been reviewed and your account status updated. Please ensure that all submitted documents are clear, legible, and meet our requirements to avoid delays.

Spinko is committed to protecting your personal information. All documents and data submitted for verification are handled in strict accordance with our Privacy Policy and relevant data protection regulations, including GDPR. Your information is stored securely using advanced encryption technologies and is accessible only to authorized personnel for verification and compliance purposes. We do not share your personal documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

Spinko operates under stringent Anti-Money Laundering (AML) regulations. Our KYC and verification procedures are integral to our AML framework. We are legally obligated to monitor transactions and report any suspicious activities to the relevant authorities. By conducting thorough identity verification, we aim to prevent our platform from being used for illegal financial activities. Your cooperation in this process helps us maintain a secure and compliant environment for everyone.

Underage gambling is strictly prohibited at Spinko. Our verification process includes robust age verification measures to ensure that all our players are 18 years of age or older, or meet the minimum legal age for gambling in their jurisdiction, whichever is higher. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We are dedicated to protecting minors and promoting responsible gambling practices.

If your verification is delayed, it usually means that the documents provided were unclear, incomplete, or did not meet our requirements. Our team will contact you to request further information or clearer copies. If verification is unsuccessful after multiple attempts, or if we cannot verify your identity to our satisfaction, your Spinko account may be suspended or closed, and any pending withdrawals may be cancelled. We will always communicate the reasons for such decisions and provide guidance on any steps you can take.

If you have any questions about the KYC process, need assistance with submitting your documents, or encounter any issues during verification, our customer support team is here to help. You can reach us via live chat or email. Our support agents are trained to guide you through each step and ensure a smooth verification experience. We understand that this process can sometimes be inconvenient, and we appreciate your cooperation in helping Spinko maintain a safe and compliant gaming platform.