Responsible Gambling

At Spinko, we are dedicated to providing an entertaining and secure online gaming environment. We understand that for most players, gambling is a recreational activity that brings enjoyment. However, we also recognise that for a small number of individuals, gambling can transition from a harmless pastime to a serious problem with negative consequences. Our commitment to responsible gaming is fundamental to our operations and extends beyond mere compliance with regulatory requirements. We strive to empower our players with the tools and information necessary to maintain control over their gambling habits, ensuring a safe and positive experience for everyone.

We actively promote responsible gambling practices through various initiatives, including providing clear information, offering self-help tools, and training our customer support team to assist players who may be experiencing difficulties. Spinko is regulated by our licensing authority, and we adhere strictly to their guidelines concerning player protection and responsible conduct. Our policies are regularly reviewed and updated to reflect best practices in the industry and to meet the evolving needs of our player base.

Identifying the early signs of problem gambling is crucial for taking timely action. Problem gambling can manifest in various ways, and it is not always obvious. It is important to be aware of the indicators, both in yourself and in those around you. Some common signs include:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having arguments with family or friends about money or gambling.
• Losing interest in other activities or hobbies you once enjoyed.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling to escape from problems, anxiety, or depression.
• Borrowing money or selling possessions to gamble.
• Feeling restless, irritable, or anxious when trying to cut back or stop gambling.
• Neglecting work, school, or family responsibilities due to gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek help. Ignoring these indicators can lead to more severe problems down the line. Spinko encourages open communication and provides resources to help address these concerns.

Maintaining control over your gambling activities is essential for keeping it a fun and enjoyable pastime. Here are some practical tips to help you gamble responsibly:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for rent, bills, or other essential expenses.
• Set a time limit: Determine how much time you will spend gambling and adhere to that limit. Take regular breaks.
• Do not chase losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to further losses.
• Gamble for entertainment, not income: View gambling as a form of entertainment, not a way to make money.
• Balance gambling with other activities: Ensure gambling does not become your sole source of enjoyment. Maintain a healthy balance with other hobbies and social engagements.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Never gamble under the influence: Alcohol or drugs can significantly impair your ability to make rational decisions.

By following these guidelines, you can ensure your experience at Spinko remains positive and within your control.

Spinko provides a suite of tools designed to help you manage your gambling effectively. These tools allow you to proactively set limits on your spending and activity, putting you in control from the outset.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose within a specified timeframe (daily, weekly, or monthly). If your losses reach this threshold, you will be prevented from placing further wagers until the period resets, regardless of your remaining balance.
• Wager Limits: You can also set a limit on the total amount of money you can wager over a defined period (daily, weekly, or monthly). This helps control the volume of your betting activity.

These limits can be adjusted through your account settings. While you can decrease your limits immediately, any requests to increase or remove limits will typically involve a waiting period, in line with responsible gambling best practices, to allow for reflection.

If you feel you need a short break from gambling, Spinko offers "Time-Out" or "Cool-Off" options. These tools allow you to temporarily restrict access to your account for a defined period, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit, or play any games. This provides an opportunity to step away and reflect without the temptation of immediate access. Once the selected period expires, your account will automatically be reactivated, and you can resume playing. This is a helpful option for those who want a short, managed break without committing to a longer self-exclusion.

For players who feel they need a more significant break from gambling, or who are concerned about their gambling habits, Spinko offers comprehensive self-exclusion facilities. Self-exclusion allows you to voluntarily close your account and prevent yourself from accessing our services for an extended period, typically ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your Spinko account will be immediately closed.
• You will not be able to log in, deposit, or play.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing lists and will not receive promotional materials.

Self-exclusion is a serious commitment and cannot be reversed until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our customer support team, who will guide you through the process. We also recommend considering self-exclusion with other gambling operators if you hold accounts with them.

Spinko is strictly committed to preventing underage gambling. Our services are explicitly not intended for individuals under the legal gambling age in their jurisdiction, which is typically 18 years old. We employ robust age verification procedures during the registration process to ensure that no minors can access our platform. This includes requesting identification documents and using third-party verification services.

We urge parents and guardians to take an active role in protecting children from accessing online gambling sites. Here are some tips:

• Keep your Spinko account details and passwords confidential.
• Do not leave children unsupervised near a computer or mobile device while logged into your account.
• Use internet filtering software to block access to gambling sites.
• Educate your children about the risks of underage gambling.

Any attempt by a minor to register an account will result in immediate account closure and reporting to relevant authorities if necessary. Spinko takes this responsibility very seriously.

To help you stay aware of the time you spend gambling, Spinko offers "Reality Checks" and "Session Reminders". These features are designed to provide periodic notifications during your play. A Reality Check will pop up on your screen at pre-set intervals (e.g., every 30 minutes, 60 minutes, or longer), informing you of the elapsed time since your session began. It may also display your session's profit or loss. This prompt gives you an opportunity to pause, review your activity, and decide whether to continue playing or take a break. You can often customise the frequency of these reminders through your account settings, allowing you to tailor them to your personal preferences and gaming habits.

If you are unsure whether your gambling habits are becoming problematic, taking a self-assessment can be a valuable first step. Many organisations provide questionnaires designed to help you evaluate your gambling behaviour objectively. These assessments typically ask a series of questions about your thoughts, feelings, and actions related to gambling. For example, questions might include:

• Have you ever felt the need to bet more and more money?
• Have you ever lied to people important to you about how much you gambled?
• Have you ever felt guilty about the way you gamble or what happens when you gamble?
• Has gambling ever caused you any health problems, including stress or anxiety?
• Has gambling ever caused any financial problems for you or your household?

Answering these questions honestly can provide insight into whether your gambling is under control or if you might benefit from seeking further support. While these self-assessments are not diagnostic tools, they can serve as an important indicator and prompt for reflection. We encourage you to seek out such assessments from reputable responsible gambling organisations.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)